Red Hat Deal Desk Specialist in Puteaux, France

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat EMEA Deal Desk team is looking for a Deal Desk Specialist to join us in Puteaux, France. In this role, you will collaborate with the Sales, Services, Operations, and Finance teams, as well as other stakeholders, to facilitate non-standard and complex deals. You'll provide assistance to various stakeholders to structure and document complex deals, and ensure deal practices are documented, optimized, communicated, adhered to, and in support of global operational and sales objectives, while aligning with corporate policies, programs, and systems. As a Deal Desk Specialist, you'll also provide a support center for the Sales team, covering business practices and guidelines, support for requests for proposal (RFP) and requests for information (RFI), and complex vendor registrations.

Primary job responsibilities

  • Establish trusted working relationships with Red Hat teams that contribute to the structure of or may be impacted by the non-standard or complex deal, specifically Sales and Commercial Legal Group, Finance, Sales Operations, Product Management, Product Marketing, Global Professional Services, and Global Support Services teams

  • Enforce the corporate approval framework and associated policies

  • Manage and troubleshoot the escalation process

  • Promote competency to negotiate and close deals that align with established guidelines

  • Provide a support center for Sales covering business practices and guidelines, RFP, and RFI support, and complex vendor registrations

  • Review, research, and complete customer requests for assignment

  • Promote and support the use of Salesforce.com as the primary system for contract review requests and price approval requests; document final contract summaries and price justifications for senior management

  • Ensure that deal practices are documented, optimized, communicated, adhered to, and in support of global operational and sales objectives

  • Be a centre of support to enable sales and facilitate efficient deal throughput

  • Attend account planning sessions with sales to provide early advice and support in structuring the best deals and advise on the options available

Required skills

  • 5+ years of experience working in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers; experience of Deal Desk and commercial deal negotiations is an advantage

  • Excellent written and verbal communication skills; solid organizational and interpersonal skills

  • Ability to communicate across all levels of management

  • Proven skills in negotiation, analysis, logic, problem-solving, crisis management, and leadership

  • Familiarity with sales operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, and license agreements

  • Comfortable handling multiple urgent tasks, projects, and relationships under pressure

  • Ability to work quickly and thoroughly under changing conditions and timelines

  • Excellent presentation skills

  • Detailed-oriented and motivated; outstanding diplomatic skills

  • Fluent English and French language skills; advanced knowledge of Italian, Spanish or German language is a plus

  • Bachelor's degree is an advantage

  • Experience with Salesforce.com and Oracle is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Job ID 58013

Department PreSales

Location FR-Puteaux

Posting date 6/13/2017

Remote base ..