General Electric Senior Application Support Engineer in Paris, France

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

The Predix Customer Support team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast paced environment.

Essential Responsibilities:

As Senior Application Support Engineer you will:

  • Responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

  • Work directly with service architects to help reproduce and resolve customer issues

  • Drive customer communication during critical events and lead retrospective meetings

  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

  • Work on critical, highly complex customer problems that may span multiple services

  • Participate in 24x7 on-call rotation and work with global teams

  • Collaborate with cross functional stakeholders

  • Provide mentorship and guidance to team members Qualifications/Requirements: Technical Expertise:

  • B.S or M.S in a technical field, such as Computer Science or Information Systems

  • Experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support

  • Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools

  • Strong working experience with Java, Database and Unix/Linux and scripting skillsBusiness Acumen:

  • Strong oral and written communication skills

  • Strong business analysis and problem solving skills

  • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

  • Ability to interact at all levels of the organization and with other GE businessesEligibility Requirements:

  • Legal authorization to work in France is required.

  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

  • Must be willing to travel

  • Must be willing to work out of an office located in Paris Desired Characteristics:

  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment

  • Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally

  • Excellent communicator, works well in a team environment, and welcomes challenges

  • Self-starter with ability to manage multiple priorities in a fast paced work environment

  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture

  • Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft, Splunk and Logstash#DTR Locations: France; ParisGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.