BCD Travel Manager DCI Administration in Paris, France
Manager DCI Administration
Requisition #: NL 5980-12891
Position Type: Full Time - Contract
Work Cities: Antwerp BE
For Global CDS travel Back Office we are currently looking for the position of:
Manager DCI Maintenance
in this position you are responsible for the administration of the Amadeus Agency Manager (AGM) system. This involves daily operational system management, 3rd level support and participating in Global CDS Travel Back Office related projects.
AGM system production monitoring and control
Local requirements gathering (systematically) for AGM compliance with BCD needs.
Advocacy of AGM setup for in scope countries within the DCI Admin team
Daily AGM related jobssuch assystem monitoring, output production & control
Setup of AGM according to local specifications following EMEA Blueprint specifications
Systematically gathers and discusses local requirements within DCI Admin Team, in order to reach the most optimal Blueprint solution
Test and implement new releases of AGM incl. creation of documentation and sending communication to Service Desk and relevant local country parties
Provide 3rd level support via support tool (SDP) compliant with the SLA for 3rd level.
Train the 2nd level support team (CSM-ATSA) in new AGM functionalities in case written communications is not sufficient
Create and follow-up in Incident Reports (IRs) for AGM. This includes testing and implementation of changes resulting from resolution
Prepare and evaluate BCD Software Order Requirements (SOR) for Amadeus and gives timely feedback on Amadeus Product Specifications (PSP)
Qualifications & Skills
Fluent in English and at least one other major language
3-4 years of relevant IT and business travel experience.
Good knowledge of Amadeus products (AGM) and MS Office applications
Proven leadership skills that allow to successfully coach teams and monitor progress through feedback sessions
Deep analytical skills
Innovation / Problem Solving: anticipating and identifying situations and problems in advance, exercising imagination in producing alternative problem resolution / workarounds
Good communication skills (verbal and written)
Productivity, High expectations for self, pushing to prioritize and accomplish tasks that meet job standards while working with speed and accuracy
Project Management, Applies knowledge, skills and techniques to a wide range of activities in order to meet the requirements of a particular project
BA/BS in Business, Finance or IT is preferred
Work experience in managing and supporting Travel Back Office solutions (AGM) is preferred
This position can be based in any of our European offices.
Apply by creating a profile and upload resume and coverletter via the website. Information Please contact Rosemarie Beentjes, Recruitment Business Partner , + 31 20 5621 735 mail to: jobsEMEA@bcdtravel.nl if you have a question. Apply for this job by creating a profile and uploading your CV and coverletter via our website.
*Please notify your manager and/or local HR before sending your application. German and Dutch employees please note: Global and EMEA positions are within BCD Travel Services , a contract will therefore be a BCD Travel Services contract. *UK candidates, before sending your application fill in the internal application forrm and have this signed by your current manager.
Field of Interest Category: Client Data Solutions
Percent of Travel: 1-25%
Languages Required: English