RELX Group JOURNAL MANAGER in Issy-les-Moulineaux, France
Category: Operations (inc. Manufacturing)
Location: Issy-les-Moulineaux, Ile-de-France, France
Based within the Global Journal Production department you will be expected to oversee all processes related to your journal portfolio using the company’s electronic workflow systems.
Your tasks will be to:
Follow the online submission process for journal articles according to the established level of service for that journal, and respond quickly and accurately to queries received in the dedicated CRM system.
Ensure journal production from accepted article to finished issue following standard procedures using the PTSIII production tracking tool. Publish articles and issues respecting planning and associated budgets (periodicity, page limits) whilst minimising re-work. Ensure that all issues are published for the end of year where possible.
Provide regular feedback on the journal to management and editors, anticipating problems or delays and taking the necessary actions to minimise impact.
Be the principal point of contact for editors, publishers and authors for the whole editorial and production workflow; managing the reception of corrections, following up where needed.
You are expected to be educated to degree level with either a postgraduate degree or relevant experience, ideally involving workflow management, meeting deadlines and customer service. You will have good communication and organisational skills, be rigorous and capable of working within a team. Fluency in English is essential as is computer literacy. Experience with CRM systems will be advantageous.